Privacy Policy
CaseBridge ("CaseBridge", "we", "us") is a software service operated by CabbyGo, LLC, 49 Sample Bridge Rd, Mechanicsburg, PA 17050. This policy explains what we collect, how we use it, and the choices you have. Questions: support@letscasebridge.com.
Who our users are
CaseBridge is used by home-care agencies ("Agencies"). Agencies enter information about their own staff, referral contacts, and clients. For client information — which can include health-related details (protected health information, or "PHI") — the Agency is the data controller and CaseBridge acts as a service provider processing that data on the Agency's behalf.
Information we collect
- Account & business information: names, email addresses, phone numbers, agency name and address, and login credentials.
- Client & care information entered by Agencies: may include client names, contact details, payer/insurance identifiers, and care/health details (PHI).
- Payment information: handled by our payment processor (Stripe). We do not store full card numbers.
- Usage & technical data: log data, device/browser information, and actions taken in the app, used to operate and secure the service.
How we use information
- To provide, maintain, and improve the service.
- To process subscription billing and send transactional and support communications.
- To secure the service and prevent fraud or abuse.
- To comply with legal obligations.
We do not sell personal information, and we do not use client/PHI for advertising.
SMS / text messaging
CaseBridge's text-messaging program is operated by Freedman Capital Group, LLC, the registered messaging sender, on behalf of the CaseBridge service. When you phone a home-care agency that uses CaseBridge and, during the call, ask to schedule a new-client appointment or in-home assessment, the agency's automated phone assistant may send a single text message to the phone number you are calling from, containing the agency's secure scheduling link. These messages are strictly transactional — we do not send marketing or promotional texts.
- How you opt in: consent is given verbally during a phone call you initiate, by requesting the link. There is no pre-checked box, and we do not buy or use marketing lists.
- Message frequency: limited — typically a single message per request.
- Cost: message and data rates may apply.
- Opt-out / help: reply STOP to any message to stop receiving texts; reply HELP for help.
We do not share your mobile information, phone number, or text-messaging consent with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the scheduling link you requested and to operate this messaging program.
Health information (PHI) & HIPAA
Client health information is encrypted at rest and in transit and is accessible only to the Agency that entered it and to authorized personnel as needed to operate the service. Where CaseBridge processes PHI on an Agency's behalf, a Business Associate Agreement (BAA) is available on request. Agencies remain responsible for their own compliance obligations.
Service providers (subprocessors)
We share data only with vendors that help us run the service, under contract and only as needed:
- Amazon Web Services — hosting, storage, and document text recognition.
- Stripe — subscription payments.
- SendGrid (Twilio) — transactional email.
- Twilio — SMS/text messaging and the automated phone assistant (voice).
- Anthropic — the AI that powers the phone/text assistant's responses.
- ElevenLabs — text-to-speech for the phone assistant's voice.
We may also disclose information if required by law or to protect rights and safety.
Security & retention
We use encryption (including AES-256 for sensitive fields at rest), access controls, and audit logging. We retain information for as long as an account is active and as required for legal, accounting, or security purposes, then delete or de-identify it.
Your choices
Agencies and individuals may request access to, correction of, or deletion of their information by emailing support@letscasebridge.com. For client/PHI held on an Agency's behalf, please contact the Agency directly; we will assist the Agency with such requests.
Changes
We may update this policy; we'll revise the "last updated" date above and, for material changes, notify account holders.